Hello! If your message is regarding SW books please read the information below which should hopefully answer your questions.
I am currently receiving a high volume of emails regarding tracking your SW books.
My address of where to send your book to is in your order confirmation email. Please open the file to access the details.
If you have placed an order for your SW book to be wire bound - once dispatched, you will automatically be sent an email from Royal Mail with your tracking number. Please check your spam or junk folder if it's not in your inbox.
Sorry, but I am unable to check if your book has arrived yet. I recommend that you send your parcel tracked with Royal Mail - and therefore you will have the tracking to check if it's been delivered.
To ensure your SW book arrives on time, I have allocated slots which will be opened each day, around 10am. If the listing shows as SOLD OUT then please try again the following day.
There should be no reason for any delays, but please be aware orders marked as 'dispatched' on weekends or after 4pm, will not actually enter the postal system until the following 'working day'. Please allow time for delivery.
I aim to get your book wire bound and back in the post to you within 24 / 48 hours of receiving it so you can get it back in time for weigh day, but delivery time will depend on the delivery service you chose. I recommend 24 tracked but you may have chosen 48 hr tracked which means it will take longer and may not make it back in time.
If your order doesn't arrive back in time for your weigh day, then you can still get weighed at group without your book, (just take your card) and write your weight in the book when it arrives!
A Royal Mail item is not regarded as 'lost' until at least 10 working days have passed from your delivery due date. If ten working days have passed and you still haven't received your order, please get in touch again and I will look into this for you.
Any other questions with regards to adding pages, how to order etc are answered HERE
If you would like to ask a question about anything else then please contact me by completing the form below.
Thank you, Becky
Get in touch
Contacting Retro from Scratch opens the door to a world of possibilities, where nostalgia, creativity, and sustainability converge. Here are several compelling reasons why you might want to reach out:
- Unique and Personalised Products: At Retro from Scratch, we specialize in crafting one-of-a-kind notebooks and diaries that breathe new life into vintage children's books. Each piece is imbued with history and nostalgia, making it a truly unique addition to your stationery collection. Plus, with options for customization, you can tailor your notebook to reflect your individual style and preferences.
- Gifts with Meaning: Looking for a thoughtful and meaningful gift? Retro from Scratch notebooks are perfect for any occasion. Whether it's a birthday, anniversary, or holiday, our notebooks and diaries make memorable and heartfelt gifts that are sure to be cherished by your loved ones for years to come.
- Environmental Consciousness: By repurposing vintage books and using eco-friendly materials, Retro from Scratch promotes sustainability and reduces waste. When you contact us, you're not just purchasing a product; you're supporting a business committed to making a positive impact on the environment.
- Workshops and Collaborations: Interested in learning more about the art of bookbinding and upcycling? Retro from Scratch offers workshops where you can unleash your creativity and learn new skills. Additionally, we're always open to collaborations and partnerships with like-minded individuals and businesses who share our passion for sustainability and creativity.
- Community Engagement: We love connecting with our customers and fellow enthusiasts. Whether you have questions about our products, want to share feedback, or simply want to say hello, contacting Retro from Scratch is the first step toward joining our vibrant and supportive community.
- Personalised Service: When you reach out to Retro from Scratch, you'll receive personalized attention and care. We're here to help you find the perfect notebook, answer any questions you may have, and ensure your experience with us is enjoyable and satisfying.
In essence, contacting Retro from Scratch opens the door to a world of creativity, nostalgia, and community. Whether you're looking for a unique gift, interested in learning new skills, or simply want to connect with like-minded individuals, we're here to welcome you with open arms.
Copyright Retro From Scratch