Last updated: 31 October 2026
Your privacy matters to me. This policy explains how I collect, use, store and share your personal information when you shop with Retro from Scratch, book a workshop or talk, download a resource, join my mailing list or contact me.
Who I am
I am Becky Wash, trading as Retro from Scratch. I am the data controller responsible for the personal information covered by this policy.
You can contact me at:
Email:hello@retrofromscratch.co.uk
Post: Becky Wash, Retro from Scratch, 25 Tavistock Close, Romford, Essex, RM3 8HF
Website:https://retrofromscratch.co.uk/
Depending on how you interact with my business, I may collect:
Your name, email address, telephone number and billing or delivery address.
Details of your purchases, workshop bookings, payments and order history.
Personalisation instructions, such as a name or message for a notebook or signed book.
Information you provide through enquiries, emails, contact forms or social media messages.
Your mailing-list preferences and records of your consent.
Information needed to organise a workshop or talk, such as your organisation, venue and booking requirements.
Technical information collected through my website and its service providers, such as your IP address, browser type and cookie preferences.
I receive information directly from you and, where relevant, from selling platforms, payment providers or an organiser booking on your behalf.
Payments are handled by the payment provider you select at checkout. I receive the transaction information needed to manage your order, rather than your full card details.
Please only provide personal information about another person where you have permission or another appropriate reason to do so.
I use your information for the following purposes:
Orders and bookings: To process purchases, deliver products and digital resources, arrange workshops and talks, and send essential service messages. My legal basis is performing a contract with you or taking steps you request before entering into a contract.
Enquiries and customer support: To answer questions, discuss bookings and resolve problems. Depending on the enquiry, this is necessary for a contract or for my legitimate interest in responding to people who contact my business.
Business administration and security: To maintain appropriate records, manage complaints, protect my website and help prevent fraud. I rely on my legitimate interests in running and protecting my business, balanced against your rights.
Legal obligations: To keep accounting and tax records and respond to lawful requests from authorities.
Email marketing: To send newsletters, craft inspiration, workshop news and offers when you have opted in. I rely on your consent.
Where information is necessary to fulfil an order or booking, I may be unable to provide that service if you do not supply it.
I use Flodesk to manage my mailing list and send emails.
My signup forms explain what you are signing up to receive. Buying a product, attending a workshop or sending an enquiry does not automatically subscribe you to marketing emails.
You can withdraw your consent at any time by clicking the unsubscribe link in an email or contacting me. This does not affect the lawfulness of earlier use of your information.
Essential messages about an existing purchase or booking may still be sent after you unsubscribe from marketing.
I do not sell your personal information.
I share information only where necessary with relevant service providers, including:
Yola and Ecwid, which support my website and online shop.
Flodesk, which supports mailing-list signups and email marketing.
Payment providers used to process your transaction.
Royal Mail or other delivery providers used to send your order.
Email, IT and business-record services.
Workshop venues or booking organisers where information is needed to manage your attendance.
Professional advisers or public authorities where required for accounting, legal obligations or a legal claim.
Where you purchase through Etsy or another marketplace, that platform also handles information under its own privacy policy.
I keep personal information only for as long as needed for the purpose for which it was collected.
Order, payment and accounting records: Normally for at least five years after the 31 January Self Assessment submission deadline for the relevant tax year, and longer where required by law.
Enquiries and booking correspondence: For as long as needed to respond, deliver the service and deal with relevant follow-up questions or disputes.
Mailing-list information: While you remain subscribed. After you unsubscribe, I may retain a limited record to respect your marketing preferences and demonstrate consent.
Personalisation details: Only as long as needed to fulfil your order and handle related customer-service matters.
Information may be retained longer where necessary to meet a legal obligation or establish, exercise or defend a legal claim.
My website and online shop use cookies and similar technologies to support their operation, including shopping and checkout functions.
I take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse. No online service can guarantee complete security.
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Ask for inaccurate or incomplete information to be corrected.
Request deletion of your information.
Ask for its use to be restricted.
Receive certain information in a portable format.
Withdraw consent where I rely on it.
You can object to processing based on legitimate interests. You can also object to direct marketing at any time.
These rights are subject to applicable conditions and exemptions. For example, I may need to retain some records to meet tax obligations.
To exercise your rights, email hello@retrofromscratch.co.uk. I may need to verify your identity before responding.
Please contact me if you have concerns about how I use your information.
You also have the right to complain to the UK’s Information Commissioner’s Office:
Website:https://ico.org.uk/make-a-complaint/
My website contains links to other websites and services. Their handling of your information is covered by their own privacy policies.
I will review this policy and update it when necessary. The latest version will appear on my website with its revision date. Where required, I will tell you about significant changes.
Thank you for purchasing a digital product from Retro From Scratch.
Our digital products have been created with care and is designed to help you develop your creative skills and grow your handmade business. By purchasing and downloading this product, you agree to the following terms of use.
Your purchase includes a personal, non-transferable licence for one individual.
This means you may:
✓ Download and save the files to your own devices.
✓ Print the workbook or worksheets for your own personal use.
✓ Reprint worksheets as many times as you need for your own business.
✓ Use the advice, techniques and planning tools within your own creative business.
What You May Not Do
To protect the time, experience and creativity that has gone into producing these resources, you may not:
✗ Share, email or forward the files to another person.
✗ Upload the files to websites, cloud storage services, social media, forums or file-sharing platforms where others can access them.
✗ Resell, redistribute or give away any part of the product.
✗ Copy or reproduce the content for commercial sale.
✗ Edit, rebrand or claim any part of the content as your own work.
✗ Use the worksheets, templates or written content to create your own products for resale.
If you know someone who would benefit from these resources, please encourage them to purchase their own copy.
Where your purchase includes video tutorials, these are provided exclusively for the purchaser.
You may:
✓ Watch the videos as many times as you wish.
✓ Pause, replay and learn at your own pace.
✓ Use the techniques shown to create products for yourself or your own business (unless otherwise stated).
You may not:
✗ Download, copy or redistribute the videos.
✗ Upload the videos to YouTube, Facebook, TikTok, websites or any other platform.
✗ Share access with others.
✗ Record, duplicate or reproduce the tutorials.
Many of the resources include printable worksheets, planners, calculators and templates.
These are provided to support your own business planning.
You are welcome to print them repeatedly for your own use, but they may not be copied, shared or distributed to other individuals, businesses, organisations or workshop participants.
Some Retro From Scratch digital products, including the Craft Fair Success Kit, contain information, ideas and strategies intended to help you develop your creative business and improve your approach to selling at craft fairs and markets.
All information is provided for educational and informational purposes only and is based on my own knowledge and experience.
While these resources are designed to help you make more informed decisions, Retro From Scratch does not guarantee any particular level of sales, income, profit, bookings or other business results as a result of purchasing or using a digital product.
The success of a craft fair, market or creative business can be influenced by many factors outside the control of Retro From Scratch, including event choice, location, footfall, weather, customer demand, pricing, products, presentation, competition and individual business circumstances.
Any examples, experiences, sales figures or results discussed within a product or in related marketing materials are provided for illustrative purposes only and should not be interpreted as a promise or guarantee that you will achieve the same or similar results.
You remain responsible for your own business decisions, including which events you attend, the fees and other costs you incur, your pricing, products and how you choose to implement the information provided.
All content remains the intellectual property of Retro From Scratch.
This includes, but is not limited to:
Written content
Worksheets
Templates
Checklists
Photographs
Graphics
Designs
Layouts
Video tutorials
Branding
All rights are reserved.
No part of these products may be reproduced or transmitted in any form without prior written permission.
Unless otherwise stated within a specific tutorial, you are welcome to sell handmade items that you personally create using the techniques taught in these resources.
However, the tutorials, written instructions, photographs, templates and digital files themselves may not be copied, reproduced or sold.
If you share photographs of items you've made using a Retro From Scratch tutorial, I'd love it if you tagged @RetroFromScratch so I can celebrate your creations with you.
Because our digital products are supplied electronically and can be accessed immediately after purchase, different cancellation rules apply to digital content.
Where you choose to receive or access your digital product immediately, you may be asked at checkout to expressly consent to the supply of the digital content beginning during the cancellation period and to acknowledge that, once supply begins, you will lose your right to cancel.
Once the digital content has been supplied or accessed following that consent and acknowledgement, a change-of-mind refund or cancellation will not normally be available.
This does not affect any rights you may have if digital content is faulty, not as described or otherwise does not meet your statutory rights.
If you experience a technical problem accessing your purchase, please contact me at hello@retrofromscratch.co.uk and I will do my best to help.
From time to time, I may improve or update my digital products.
Unless otherwise stated, purchasing this product does not automatically include future versions or updates.
If you have any questions about your purchase or need assistance accessing your files, please don't hesitate to get in touch.
📧 Email: hello@retrofromscratch.co.uk
🌐 Website: www.retrofromscratch.co.uk
Thank you for supporting Retro From Scratch.
Every purchase helps support an independent creative business and allows me to continue designing new tutorials, workshops and resources to inspire makers just like you.
Happy crafting!
Becky
Retro From Scratch